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Terms and Conditions
GENERAL CONTRACT CONDITIONS
- The work undertaken by Icology Research Solutions is subject to the following terms of business unless otherwise agreed in writing.
- The total cost is as stated in the proposal or in subsequent correspondence.
- The fees quoted are for the research design and services set out therein: any changes made at the client's request may result in additional fees.
- The fee will be invoiced as follows: 50% on commissioning, 40% on completion of fieldwork and 10% on delivery of the final report, unless otherwise stated in the proposal and is subject to V.A.T. at the rate imposed by H.M. Customs and Excise.
- The commissioning invoice is due for settlement within 14 days of Invoice date. The remaining invoices should be settled within 30 days of invoice date unless otherwise specified and agreed in advance. Interest may be charged on invoices unpaid on the expiry of the agreed period at 5% above bank base rate for each day outstanding.
- In the event of cancellation or postponement of the research once commissioned, a fee may be charged to cover the cost of all the work undertaken and commitments made up to the time of receipt of formal notification from the client.
- In the event of an error caused by the negligence or otherwise of Icology Research Solutions in any reports or tabulations supplied, Icology Research Solutions will use its best endeavours to correct the error at its own expense, but will not be held liable for the consequences of the error beyond the provision of corrected reports and tabulations.
- If predictions are involved on any aspect of consumer behaviour, it must be recognised that such predictions, while made in good faith, are intended only as an aid to the client's judgement and that Icology Research Solutions cannot be held responsible for any damage or loss suffered by the client as a result of any error in such predictions.
- Icology Research Solutions cannot guarentee response rates to quantitative surveys.
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